Shipping & Returns
Our goal is to offer you the fastest shipping service available, to achieve this we use a combination of Australia Post, Fastway Couriers and Couriers Please. We ship from Charmhaven 2263 on the NSW Central Coast.
We charge a flat rate shipping Fee of $12 per order for regular parcel post. Express Shipping option is available for $24, if you require a shipping time estimate please contact us.
The time frame for order delivery is divided into two parts:
- Processing time is 3-10 business days and includes; Order verification, personalisation, artwork approval, printing, quality check and packaging. We aim to produce your wooden prints in the fastest time possible but during peak months (January, April-May, July-August & November-December) Processing times will be closer to 10 days.
- Shipping time is usually between 1-7 business days depending on your location: This refers to the time it takes for items to be shipped from our production studio to the destination.
If you require your order in a hurry and do not wish to wait up to 3 weeks please contact us prior to purchasing so we can evaluate our current workload and give a more accurate timeframe and hopefully accommodate your deadline.
We can be contacted here or through Facebook Page
Due to the nature of our items being personalised we do not offer refunds for change of mind. If you request a refund before your items are printed and sent we will refund the total amount minus 10% artwork and administration fee.
We will gladly and apologetically replace and items that may suffer from damage in transit. If your item arrives damaged please;
- Contact us within 24 hours of receiving the damaged delivery
- Do not discard the outer packaging as we require photos of both the damaged item and packaging to make a claim upon the couriers.
- Email us as soon as possible – sending through images of the damaged packaging and product.
- Upon receiving images we will immediately re-print and send out replacement for the damaged item